Spa and wellness # Spa & Wellness, Booked in a Few Taps ## Let guests book and pay for spa and wellness time slots online, with no calls and no trips to reception. A guest would like a massage at five o'clock. They call reception, reception calls the spa, the spa checks a notebook or a spreadsheet, and the guest waits on the line. With EasyLazy, guests see the free time slots themselves, book and pay on their phone, and you follow a single calendar. Elena Vian Projić · 3 September 2026 ![A facial treatment at a spa: a beautician applies a mask with a brush](https://www.easylazy.hr/images/blog/online-rezervacija-spa-i-wellness-termina/tretman-lica.webp) ## Where spa bookings get stuck ### Phone calls and reception Every booking is a call or a walk to reception. Reception copies appointments by hand while the guest waits on the line. ### Spreadsheets and notebooks Appointments in a spreadsheet or on paper mean double bookings, human error and checking in three places. ### Forgotten appointments A guest forgets their treatment and the therapist waits. A slot left empty can't be sold again. ### Bookings only in office hours When reception or the spa is closed, nobody takes bookings, and a guest planning tomorrow in the evening has nowhere to book. ## How online spa booking works Guests don't download an app or create an account. Booking takes a few steps on their phone. ### Scan a QR code or open a link The QR code sits in the room, at reception or outside the spa, and the link on your website. The offer opens in the browser, with no app and no lengthy sign-up. ### Pick a service and a free slot Massage, facial, sauna or manicure: the guest sees the duration, the price and only the free time slots, and books in a few taps. ### Pay in advance By card, Apple Pay or Google Pay. The fiscalised receipt arrives by email, and where you prefer, the guest can also pay on the spot. ### Get a reminder The slot is locked in the calendar at once, and before the appointment the system sends the guest an email reminder. ![EasyLazy booking calendar on a computer: a weekly view of bookings by hour and resource](https://www.easylazy.hr/images/blog/online-rezervacija-spa-i-wellness-termina/kalendar-racunalo.webp) ![EasyLazy booking calendar on a phone: a daily view of bookings](https://www.easylazy.hr/images/blog/online-rezervacija-spa-i-wellness-termina/kalendar-mobitel.webp) One calendar for every service with time slots, on a computer and on a phone. The screenshot shows tennis courts; massages, treatments and the sauna are run the same way. ## What the spa and the guest get ### The spa and reception #### One calendar instead of spreadsheets Spa, courts and excursions in one calendar: guests book themselves and you follow one overview. Reception no longer copies appointments by hand. #### No double bookings A booked slot is locked automatically, with no double bookings and no human error. #### Schedules from your phone Manage staff schedules, shifts and services straight from a smartphone. #### Notes with every appointment Staff see every important note about an appointment at once, with nothing written down by hand. ### The guest #### Booking even when reception is closed The system takes bookings around the clock, so a guest can book tomorrow's slot in the evening. #### No app, no sign-up A QR code or a link and the browser. Nothing to install. #### Price and duration up front The guest knows exactly what they are booking, how long it takes and what it costs. #### A reminder before the appointment No forgotten massages and no therapist waiting in vain. ## Cancellations and extra sales A cancelled slot doesn't have to stay empty: offer it to other guests straight away, and charge for it where needed. The moment of booking is also the best moment to make an offer. A guest who has just booked a massage or a facial can add a care cream, a serum or a gift voucher for a friend to the cart straight away. One booking becomes several items on the receipt. Your spa can keep earning even after the lights go out. ## Payment, fiscalisation and your PMS Online payments, cash and cards go through the same system, and every receipt is fiscalised automatically. For payment on the spot there is the 3-in-1 payment device: cash register, card terminal and printer in one. For hotels that already have a PMS, EasyLazy passes data on to the existing system where needed, so nothing is entered twice. The spa is rarely the only service with time slots in a hotel or resort. Sports courts, excursions, tickets and equipment rental can run through the same system, which is how [Zaton Holiday Resort](https://www.easylazy.hr/en/case-study/zaton-holiday-resort) put its whole offer, from wellness and spa to kayaks and golf, behind one QR code. Next step ## Let's look at your spa and your appointments. In half an hour, we go through your offer: which services you have, how long they take and how guests book them today. After that, you know how online bookings would work for you. A personalised demo, with no obligation. For a first call, it helps to know which services you offer, how many therapists or rooms you have and how guests book appointments today. [Book a call](https://www.easylazy.hr/en/contact) ## Frequently asked questions **### What software can a hotel use for spa and wellness bookings?** One option is EasyLazy, a Croatian platform that combines appointment booking, online payment and a fiscal cash register. Besides the spa and wellness, the same system runs sports courts, excursions, tickets and mobile food and drink ordering, and where needed it passes data on to the hotel's existing PMS. **### How can spa appointments be booked and paid for online?** Put the spa's services and free time slots in an online calendar that guests open on their phone, with payment in the same step. With EasyLazy, the guest scans a QR code or opens a link, picks a service and a free slot, pays by card, Apple Pay or Google Pay and gets a fiscalised receipt by email, and the slot is locked in the staff calendar at once. **### Do guests need an app or an account?** No. The offer and the free time slots open in the browser, with no app and no lengthy sign-up. All the guest needs is an email address, where the receipt and the reminder arrive. **### How can a spa reduce no-shows?** Payment in advance and a reminder help. EasyLazy sends the guest an automatic email reminder before the appointment (automatic reminders come with the Basic Plus plan and above), and a cancelled slot can quickly be offered again or charged for. **### Can reception still add bookings?** Yes. Staff add appointments to the same calendar for guests who call or walk in, so every booking is in one place and there are no double bookings. **### How much does EasyLazy cost and how long does setup take?** Plans start at EUR 29 a month; VAT and card and online payment fees are not included. There is no lock-in contract, though free setup comes with a minimum subscription of 6 months. The full price list is at easylazy.hr/prices, in Croatian. A small business can be up and running within 24 hours; larger systems take 7 to 14 days. ## About the author Elena Vian Projić Marketing Manager, EasyLazy d.o.o. Elena is an experienced marketing professional with a creative spirit, always on the lookout for new ideas, with a to-do list that rarely stands still. Professionally, she is most interested in marketing, creative campaigns and turning ideas into stories that connect brands with people. Outside the business world, she is a passionate traveller and a lover of good food and books, and she likes to spend her free time with a good series. [LinkedIn profile](https://www.linkedin.com/in/elena-vian-projic/) ## Running a resort, campsite or beach? EasyLazy covers the whole operation - from sunbed rental and sports courts to spa appointments and event tickets. No new equipment and no extra staff. Fill in a short form and we'll show you how it would work for you. Blog ## Read next ![A burger with onion rings and fries](https://www.easylazy.hr/images/blog/mobilno-narucivanje-hrane-i-pica/kartica.webp) Mobile ordering ### [Food & Drinks, Just a Tap Away](https://www.easylazy.hr/en/blog/mobile-food-and-drink-ordering) Guests scan a QR code, order and pay on their phone, and the order reaches you paid and ready to prepare. Mobile food and drink ordering for the table, the sunbed, the hotel room or takeaway. Read more ![Aerial view of the beach and pools at Zaton Holiday Resort](https://www.easylazy.hr/images/case-study/zaton-holiday-resort/kartica.webp) CASE STUDY ### [How Zaton Holiday Resort sells its entire offer without a queue at reception](https://www.easylazy.hr/en/case-study/zaton-holiday-resort) Large resorts have a problem that is rarely said out loud: guests don't know about half of what's on offer. Zaton Holiday Resort solved it by putting its entire offer behind a single QR code. Read more --- EasyLazy d.o.o. · Dračevac 3D, 21000 Split, Croatia · info@easylazy.hr · +385 95 353 3941 - [This page as HTML](https://www.easylazy.hr/en/blog/spa-and-wellness-booking-software) - [llms.txt](https://www.easylazy.hr/llms.txt): EasyLazy for AI agents - [sitemap.xml](https://www.easylazy.hr/sitemap.xml): all pages